Customer service also comes to life during this time as stores stock their shelves with lighter and brighter products that consumers love...

Although, I would love to share my experiences during this time period, I think you can figure it out, especially if you’ve ever had a...

Here are a few tips for the next time you are faced with a difficult client. Listen. I know this seems like a no-brainer, but so many...

Discovering “lucky” four-leaf clovers is really no different from finding a great company to do your business with. Think about it. We’ve...

I especially like to choose to remember this phrase during sticky situations (no pun intended)! Some of the stickiest can be those...

Customer service is especially crucial during the holidays. We have all had at least one, if not a dozen, poor customer service...

Here are just a few tips to help with proper phone etiquette: Pay attention. Paying attention to the caller’s needs and understanding the...

In  a perfect world, the phone rings, you answer with a smile on your face, and the person on the other end greets you as if you’re old...

When purchasing insurance, you should look at which insurance option presents the best value, not the cheapest price. What good is buying...

This got me thinking about how we as a business protect our customers’ private information. What steps do we take to ensure our...

It’s important to have a firm grasp on the products and services you offer to give the best possible experience to the customer.  Ease of...

Watch our video to hear our employees share why they enjoy their careers in the insurance industry! Post authored by Kelsey Hoehn. I...

This is what many of us experience when we just want to conduct a simple transaction like making a payment or filing a claim. In today’s...

If you’re like most Americans, it’s possible you don’t have enough money saved to rebuild your home or repair or buy a new auto should...

Kenny had a ton of wonderful qualities, but one that I really enjoyed was that Kenny was a walking storehouse of folksy one liners. He...

There are many ways to give back. Perhaps you leave your pennies at the register for someone who may be without needed change.  You could...

It’s important to understand what types of insurance agents you have to choose from.  In general there are three main groups: Online or...

Your claim representative’s day can be a long one.  We have two groups in my office – one group prefers to come in early and get a head...

Listen. The most important skill a customer service representative can develop listening.  Most customers do not want to listen, they...

Regardless which type you are dealing with, research indicates that customers who complain are still likely to continue doing business...