5 Steps to Improve Your Customer Service
At Central, our top priority is maintaining positive relationships with our agents, policyholders, and employees. Every move we make is...
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MONDAY - FRIDAY 8:00 AM - 5:00 PM
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ADDRESS
Lima Office
212 W. High St.
Lima, Ohio 45801
Bluffton Office
105 S. Main St.
Bluffton, Ohio 45817
- Dec 10, 2020
- 4 min
Condominium Association Risk Management Suggestions
While much of risk management for condominium associations boils down to common sense – ensure exterior surfaces and vegetation are...
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- Aug 13, 2020
- 3 min
Fostering Relationships in a Socially-Distant World
“Relationships! We all got ‘em. We all want ‘em. What do we do with ‘em?” That is a line from “Fruitcakes,” a song by my favorite...
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- Apr 2, 2020
- 5 min
Stay Cyber Secure When Connecting Remotely
COVID-19 has forced people from their workplaces and schools. Working from home and homeschooling means that millions of Americans are...
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- Mar 24, 2020
- 2 min
Adjusting to Remote Work
So COVID-19 has turned you into a remote worker. Maybe you’ve always wanted to work at home. Or maybe you miss your coworkers. It’s an...
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- Mar 20, 2020
- 2 min
Working Remotely? Remember to Secure Your Webcam!
The Covid-19 pandemic, also known as the novel coronavirus, has affected daily life in unprecedented ways. Because of home-work and...
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- Mar 5, 2020
- 3 min
A Culture of Appreciation is Everything!
“Culture is Everything.” It’s a phrase I first heard from Mr. Bill Purmort, current President of Central Insurance Companies, and I think...
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- Feb 11, 2020
- 4 min
Getting Personal with Agents and Underwriters
I’ve been working in the insurance industry for 18 years now. Currently, I hold a position as a Personal Lines Underwriter with Central...
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- Aug 8, 2019
- 2 min
Great Customer Service: Own It!
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service”...
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- Feb 28, 2019
- 2 min
Changing the Stigma of Insurance
I graduated from a four-year university with a degree in communications with no clear path in mind. All I knew was I needed to find a...
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- Feb 26, 2019
- 2 min
Living the Glamorous Life of Loss Control
A day in the life of a loss control consultant is the closest thing in the insurance industry to being a rock star. People love to see my...
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- Feb 21, 2019
- 2 min
Endless Possibilities Exist in the Insurance Industry
For starters, since I work in an agency setting, let’s review a couple of typical positions in an agency: Agent/producer: these are the...
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- Feb 19, 2019
- 2 min
Answering the Call through Customer Service
Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local...
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- Feb 14, 2019
- 2 min
Sharing Kindness and Compassion through Positive Customer Experiences
Now, having worked as a customer service representative for almost two years, my perspective has completely changed. I realize that what...
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- Feb 12, 2019
- 2 min
Insurance: A Career of Helping Others
I started my insurance career working in the claims department where every day I had the chance to provide peace of mind and comfort to...
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- Jan 29, 2019
- 1 min
Buyer Beware of Online Insurance Shopping
While being able to access a quote online is a convenient and viable option for the consumer, there is a very dangerous reality that the...
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- Jan 24, 2019
- 3 min
What Michael Scott Taught Us About Leadership
If you are familiar with the sitcom “The Office,” you know all about Michael Scott. If not, I highly recommend blocking off a couple of...
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- Oct 25, 2018
- 2 min
Parents Must Be Firewall for Young Online Users
Being the caretaker of a young digital native can be anxiety-inducing, but banning kids from using digital devices is impractical and may...
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- Oct 10, 2018
- 3 min
How to Talk About Online Secrets and Security with Your Child
A 2017 study of 1,500 middle and high school students by The Social Institute revealed that 62 percent of the kids surveyed used...
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- Aug 14, 2018
- 2 min
Understanding Your Insurance Policy 101
Most insurance policies have the same basic layout: Insuring Agreement (what we’ve agreed to cover), Definitions (defining certain words...
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