As an active consumer, I am glad that most of my favorite companies have well maintained websites I can use to access a lot of...

You may not realize it, but there are some pretty good alternatives out there, and Google provides some of the biggest competition with...

Here are a few tips for the next time you are faced with a difficult client. Listen. I know this seems like a no-brainer, but so many...

Here are just a few tips to help with proper phone etiquette: Pay attention. Paying attention to the caller’s needs and understanding the...

Feel safer when making a 911 call from your cell phone. Using GPS, emergency personnel can pinpoint your location. Get emergency roadside...

In  a perfect world, the phone rings, you answer with a smile on your face, and the person on the other end greets you as if you’re old...

Window and Controls. IE 11’s interface gives more area to the webpage contents and less to the browser’s features. Tabs. IE’s simple,...

Decide if a smartphone is the best option for you. Think about how you will use your phone. Do you like keeping up on the latest tweets,...

Watch our video to hear our employees share why they enjoy their careers in the insurance industry! Post authored by Kelsey Hoehn. I...

This is what many of us experience when we just want to conduct a simple transaction like making a payment or filing a claim. In today’s...

Prezi is a cloud-based presentation and storytelling tool that allows users to present ideas on a virtual canvas. This web-based tool...

Kenny had a ton of wonderful qualities, but one that I really enjoyed was that Kenny was a walking storehouse of folksy one liners. He...

Online content services such as Netflix and Hulu do not own physical Internet pipes that carry Internet traffic. Instead, they pay...

Listen. The most important skill a customer service representative can develop listening.  Most customers do not want to listen, they...

Regardless which type you are dealing with, research indicates that customers who complain are still likely to continue doing business...

Young and inexperienced drivers are the group at the greatest risk. Some startling statistics include: In 2011, 3,331 people were killed...

Studies show if you have strong and positive mentors, you will be strong and positive yourself. I believe this is incredibly true!  This...

So what irritating communication habits do you have?  While it’s easy to say “None!”, I’ve compiled a few tips that might help sharpen...