Examples of everyday leaders are all around us. They may include the customer service representative who answers the phone with a...

Working in customer service, I get a lot of phone calls that include questions about Central’s Home Office. More specifically, our...

Corporate governance can be defined as “the mechanisms and procedures that determine how corporations are run.” [iii] Furthermore,...

Consider this for a moment: as you move through any company or profession, you begin to learn that no matter how powerful your individual...

You need to genuinely care for those you work with and their well-being inside and outside of the office. Servant leadership involves...

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the...

Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I...

In today’s increasingly technological society, public Wi-Fi is found almost everywhere: airports, hotels, malls, restaurants, and coffee...

Many of those affected likely never thought that they would experience this level of devastation. But lessons can be learned out of such...

Are you familiar with how your personal information can be used by criminals? Many people immediately think of fraudulent credit card...

DON’T be rude – DO treat the customer with respect: The quickest way to make an already angry customer more upset is by treating them...

Websites. If a company does not have a great website, it immediately concerns me. As a young Millennial, I prefer to do as much as I can...

If not, there are lots of great articles out there about it. In brief, context switching occurs when you are interrupted or otherwise...

Volunteer: I always feel so great when I have volunteered my time or money to a charity. If you don’t have money to donate, donate your...

Take your time. Don’t talk until you are ready. It’s alright to take a second and calm yourself when standing in front of people. This...

When it comes to safety training, a great goal to keep in mind is will the topic and method used reach out to the audience in a way they...

Watch our video to learn more about the benefits of working with an independent insurance agent. Over the last 10-plus years, there has...

VOIP has come a long way in the last 20 years. Today, many people use apps such as Skype or Facetime to communicate using VOIP, but it...

Thinking about this topic takes me back to my recent experience as a customer. I was moving: new city, new house, new job. In the chaos...

Barbara Pachter, author of The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, and In...